- Pending orders are not cancelled by putting stock on vacation.
- Pendings can still convert into orders after 11 days.
- It can take 12 days for pendings to expire and re-list automatically.
- Customer Service refuses to cancel pendings at any time.
So, if I want to be sure that I don't get any orders while I'm on holiday, I need to put my books on vacation 14 days before I go - even if I am going to be away for only a couple of days. I will, of course, continue to sell my stock on other sites - which don't have Amazon's pending policy - until 48 hours before I leave.
Alternatively, I could take the pending items on holiday with me, ready to post if a pending converts into an order.
Or, I could carry on as normal, apologise to the customer if any problems result and take the hit on feedback and metrics.
I would be very interested to hear of other sellers' and customers' experiences. I would also like to see a copy of the email that Amazon sends to a customer when an order goes pending.
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